Industry: IT
Location: New York, NY
Salary: 70-100K
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: Seeking a Japanese Bilingual Project Leader for the Infrastructure Solutions Department in our New York Office.
Title: Project Leader for the Infrastructure Solutions Department
FLSA Status: Exempt
Business Japanese language skills are required for communication with their headquarters in Tokyo
Key Responsibilities:
In this role, you will deliver an outstanding level of direct IT infrastructure customer support while assisting with project execution under the guidance of a Project Manager. This position blends hands-on technical expertise with client-facing collaboration in a fast-paced IT environment.
Essential Job Functions:
• Promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to data centers or client sites for on-site technical work. Support infrastructure projects in collaboration with Project Managers and external vendors.
• Troubleshoot infrastructure issues in coordination with distributors and manufacturers.
• Analyze incident trends, propose and develop preventive solutions, and process improvements.
• Investigate suspected security events and security vulnerabilities in coordination with PSOC team and CSIRT team.
Skills & Qualifications:
• Design and implementation Skills: Cloud Solution (AWS, MS365), Virtual Machine (vSphere, Hyper-V), Virtual Desktop, Windows Server (Active Directory, Entra ID, Intune, Exchange), Unix Server (Redhat, SMTP server), Authentication Infrastructure (SSO, Entra ID, Okta).
• Excellent Operation and Troubleshooting Skills: Monitoring (AWS CloudWatch, Solarwinds), Active Directory, GPO, Authentication, Access Privilege, Security (SES, Defender, Cybereason, Deep Security).
The right candidate will possess:
• Experience in dealing with difficult interpersonal situations regarding support issues.
• Strong analytical mindset and sound judgment, with a continuous focus on quality, efficiency, and service improvement.
• Strong organization skills and a strong sense of work quality and services improvement.
• The ability to execute under management direction while collaborating seamlessly with internal technology teams and users
• Excellent written and verbal communication skills in English.
• Basic Japanese language skills required, as the position requires communication with the company's Tokyo Headquarters regarding projects and operations.
Preferred Certifications:
• AWS, Microsoft 365, Security, ITIL, or PMP
In Our Offices
Our core business hours are 9 - 5:30 with one hour lunch in between. May be required to work beyond normal business hours including weekend and holiday, or to travel for business when necessary.
This positions require in-person office attendance 2 days per week.
