Industry:
Location: Dallas, Carrollton, Texas
Salary: $20.00/hr
Visa Sponsor: No
Language: English: Business Level, Japanese: Business Level
Detail: JFLSA Status: Non-Exempt
Reports to: Store Manager (Assistant Manager when Store Manager is not available.)
General Position Summary
This is a general retail sales clerk position. Duties include answering customer questions, taking orders, operating cash register, stocking and restocking merchandise and performing store cleaning, etc. This job also is responsible for store’s daily opening and close including following proper procedures and maintaining security codes. In addition, this position provides assistance and guidance to other employees, especially to part-time sales clerk in absence of store manager and/or assistant manager, and assists Store Manager and Assistant Manager.
Essential Job Functions CUSTOMER RELATIONS, CASHIER & SALES ATTENDANT
• Responds to questions and inquires from customer both in store and over the phone. Assists customers in locating merchandise, explaining products, and answering phone calls.
• Receives telephone requests and takes orders.
• Prepares cash register for the daily opening of the store.
• Performs store closing related work, such as calculating sales records and maintaining security codes after closing the store at the end of each day.
• Maintains high ethical standards in the work place especially towards customers.
• Performs sales of merchandise at the checkout counter.
• Places orders of requested products received by customers. Informs customers when products are delivered at the store. Prepares invoices for customers thereafter.
• Handles books requested to be exchanged and returned including accounting transaction, such as issuing vouchers for credit.
• Handles complaints from customers by explaining store policies and by appropriate solution. Report the result each time to Store Manager and/or Assistant Manager.
STOCK & INVENTORY
• Selects new merchandise or/and replenishes stock of assigned section based on instructions by Store Manager and/or Assistant Manager by following guidelines of order criteria and order budget.
• Reports order activities and sales of assigned section regularly to Store Manager and/or Assistant Manager regularly.
• Manages activities of receiving and sending orders of merchandises. Contact suppliers as needed.
• Receives, opens, and unpacks incoming shipments, records shortages, and corresponds with shippers to rectify damage and shortage.
• Arranges stock on shelves or racks in sales area and maintains store merchandise in an orderly manner.
• Displays merchandise on shelves, counters or tables to attract customers and promote sales.
PART-TIME EMPLOYEES TRAINING & ASSISTANCE
• Provides lead supervisory role to part-time employees including giving work direction as needed and answering questions.
• Provides training of basic store operation to part-time employees as assigned by Store Manager and/or Assistant Manager.
• Report performance and any problems of part-time employees to Store Manager and/or Assistant Manager. Solves performance problems and other issues by providing assistance and guidance to part-time employees based on instructions by Store Manager and/or Assistant Manager.
OTHER & MISCELLANEOUS
• Provides assistance to Store Manager and/or Assistant Manager in interviewing by attending interviews.
• Provides update to employees who work on late shift regarding information from the Company’s daily meetings.
• Orders and maintains store and office supplies.
• May receive, sort and distribute daily mail to appropriate personnel.
• Inputs and processes data for purchases, expenses and invoices. Handles questions from vendors.
• Assists in accounting-related work including filing and organizing of documents.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with supervisors, other staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for depositing cash from sale to bank when needed.
• Responsible for maintaining a clean and safe working area.
Job Dimensions
Essential Job Dimensions
Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Reading and Writing in English at business level, and business level Japanese or Chinese sufficient to handle assigned merchandise and display correctly on designated shelves, Customer Service, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Initiative/Follow Through, Inventory Control, Listening & Understanding, Math Skill: Basic, Multi-tasking, Office Equipment Usage, Order Processing, Planning & Organizing, Problem Solving, Product Knowledge, Relationship Building, Research, Team Participation, Time Management, Typing Skill, Vendor Relations.
Qualifications Education & Work Experience
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• No previous experience in a similar position is required.
Tools & Equipment
• Fixed Phone, Fax, Printer, Calculator, Personal Computer, Cash Register, bar code reader, machine for creating bar codes, Shrink Wrap machine, label printing machine, dolly, etc.
• Software includes the use of Windows operating system and Back Office (stock management system)
Certificates / Licenses
• None
Supervisory Responsibilities
• None. However, provides lead supervisory role to part-time employees in absence of Store Manager and/or Assistant Manager.
