Industry: IT
Location: Plano, TX
Salary: DOE
Visa Sponsor: No
Language: English: Business Level
Detail: IT Support Specialist
Dep: Accounting / Risk Management
Plano, Texas, United States
Description
The Internal IT Support Specialist is responsible for providing technical assistance and support to employees across the organization. This role ensures the smooth operation of the company’s IT infrastructure, including hardware, software, networks, and various business applications. The ideal candidate has strong problem‑solving skills, excellent communication abilities, and a customer‑focused mindset.
Essential Functions
Technical Support
Provide first- and second-level support for hardware, software, network, and system issues.
Respond to user inquiries via ticketing system, email, chat, or in person.
Troubleshoot and resolve issues related to Windows, mobile devices and business applications.
Install, configure, and maintain laptops, desktops, peripherals, and approved software.
User Management & Systems Administration
Manage user accounts, permissions, and access rights (e.g., Microsoft 365, Azure AD, etc.).
Assist with onboarding/offboarding processes, including device preparation and user setup.
Maintain inventory of IT equipment and ensure asset tracking accuracy.
Infrastructure & Security
Monitor and maintain office network equipment (Wi-Fi, switches, VPN, firewalls).
Support implementation of IT security policies and best practices.
Collaborate with security or infrastructure teams to ensure compliance and system reliability.
Operations & Documentation
Maintain and update IT documentation, including troubleshooting guides and SOPs.
Escalate complex technical issues to appropriate teams or vendors.
Identify recurring problems and propose improvements to processes or systems.
Technology Research & Implementation
Research emerging technologies, tools, and best practices to improve IT operations and user productivity.
Evaluate and test new hardware, software, and cloud services to determine suitability for the organization.
Support pilot programs, proof-of-concept initiatives, and phased rollouts of new systems or tools.
Collaborate with cross-functional teams to plan, implement, and optimize new IT solutions.
Provide training, documentation, and user support during technology adoption and transitions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies
Strong analytical and problem‑solving skills
Customer-first mindset
Attention to detail and accuracy
Team player with the ability to work independently
Ability to explain technical issues in simple, clear language
Resourceful mindset and strong attention to detail. Willing to adapt Company’s culture and proficient in presenting the company's values to customers and users.
Requirements
Supervisory Responsibility:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time position. Occasional evening and weekend work may be required as job duties demand.
Travel:
This position may require up to 20% travel.
Required Education and Experience:
Bachelor’s degree in information technology, computer science or related field. preferred
Experience in IT support, helpdesk operations, or a related technical role.
Strong knowledge of Windows and/or Linux environments.
Understanding of networking fundamentals (TCP/IP, DNS, VPN).
Experience with Microsoft 365, collaboration tools, and common business applications.
Excellent communication and customer service skills.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
