Industry: IT
Location: San Francisco, CA
Salary: $75－80K
Visa Sponsor: No
Language: English: Business Level, Japanese: Native Level
Detail: Technical Support Specialist (Bilingual Japanese/English)
Location: San Francisco Bay Area (San Francisco, Santa Clara, etc.)
Salary: $75,000–$80,000 per year
Employment Type: Full-time
Position Summary
The Technical Support Specialist will provide comprehensive IT support for end users across the organization. This role requires strong troubleshooting skills, hands-on experience with user management in Microsoft environments, and the ability to communicate effectively in both Japanese and English. The ideal candidate has a solid background in IT support and enjoys working in a fast-paced, multicultural environment.
Key Responsibilities
• Manage user accounts and permissions in Entra ID / Office 365
• Troubleshoot Outlook issues, including email delivery, configuration, and client errors
• Diagnose and resolve Wi-Fi and network connectivity problems
• Perform PC setup, imaging, configuration, and deployment for new and existing employees
• Provide day-to-day technical support for hardware, software, and system-related issues
• Document support activities and maintain accurate technical records
• Collaborate with internal teams and external vendors as needed
Required Qualifications
• 5+ years of IT support experience, including helpdesk or desktop support
• Strong knowledge of Office 365, Windows OS, and general IT infrastructure
• Experience with troubleshooting network and Wi-Fi issues
• Ability to manage multiple tasks and prioritize effectively
• Bilingual Japanese/English (full bilingual preferred; business-level English acceptable)
• Excellent communication and customer service skills
Preferred Qualifications
• Experience in a Japanese company or multicultural environment
• Familiarity with ticketing systems and IT documentation practices
• Basic understanding of security best practices
Ideal Candidate Profile
A proactive and detail-oriented IT professional who can independently resolve issues, communicate clearly with users at all levels, and support a bilingual work environment. Someone who is adaptable, patient, and committed to delivering high-quality technical support.
