Industry: Manufacturer
Location: Itasca, IL
Salary: $35K～$45K (DOE)
Visa Sponsor: No
Language: English: Business Level
Detail: TITLE: Customer Service Associate
DEPARTMENT: Inside Sales Department
SALARY: $35k-$45k DOE
LOCATION: Itasca, IL
REPORTS TO: Inside Sales Manager
FLSA STATUS: Non-Exempt
Position Overview
The Customer Service Associate is an entry-level role designed to provide a foundation in ERP operations, quoting, order processing, and customer service professionalism.
In this position, you will be expected to:
• Build a strong foundation during the learning and development phase to support customer and company needs.
• Learn and accurately operate the company’s ERP system, understanding its processes and flows.
• Follow established processes, procedures, and rules to ensure stable execution of core tasks such as quoting and order processing.
• Develop professionalism, including workplace conduct and customer-facing manners.
• Handle straightforward cases accurately while gaining an understanding of internal workflows.
• Become a reliable point of contact by providing accurate, timely, and professional support to customers.
Everyday tasks include, but are not limited to:
• Utilize the ERP system to prepare accurate quotes and process customer orders
• Communicate with customers by responding to emails timely, assessing needs, and building relationships
• Source and procure parts based on customer specifications
• Enter and maintain accurate records for quotes, orders, and customer data
• Track order status and follow up with vendors, logistics, or internal teams as needed
• Support resolution of routine shipment or order issues
• Collaborate with colleagues across departments to ensure smooth operations and customer satisfaction
• Other relevant tasks
Required Skills:
• Adaptability and eagerness to learn
• Attention to detail
• Excellent communication skills
• Customer service mindset
• Team player
• Professionalism
• Basic technical/computer skills – comfortable using Gmail, ERP systems, Microsoft Office (Excel,Word). CRM, and other communication devices/tools.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Regular use of hands and fingers to operate a keyboard, mouse, and other office equipment.
• Ability to talk, hear, and communicate clearly in person, over the phone, and by email.
