Industry: Manufacturer
Location: Fremont, CA
Salary: $31-$38/ hour
Visa Sponsor: No
Language: English: Native Level
Detail: Job Title: Customer Support Engineer - Dicer/Back Grinder
Department: Dicer/Back Grinder Products
Reports To: Product Engineering Manager
FLSA Status: Non-Exempt
Wage: $31-$38/ hour
Location: Fremont, CA
SUMMARY: The primary responsibilities of this Customer Support Engineer position include, but are
not limited to, providing customer engineering support for Dicer/Back Grinder products and general
support for all other divisions by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Install, repair, and maintain Dicer/Back Grinder and related peripherals.
• Perform Periodical Maintenance (PM)
• Perform basic repairs and communicate with the customer regarding status of installs/PM and
repairs.
• Communicate with customers regarding the current and future applications requirements and
coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate
format (i.e., New Enhancement Requests (NERs), Bug Reports).
• Learn how customer uses system in device development and manufacturing to identify future
enhancement opportunities.
• Travel as required to perform these duties and to obtain training.
• All other duties as required.
SUPERVISORY RESPONSIBILITIES: N/A
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
EDUCATION and/or EXPERIENCE: Bachelor of Science in Mechanical Engineering (BSME) or
Bachelor of Science in Electrical Engineering (BSEE) preferred. Associate of Arts or Technical School
degree/certification with at least two years’ experience as a customer support engineer for Dicer/Back
Grinder or other similar equipment; or an equivalent combination of the above education and experience
is sufficient. Must be proficient in Microsoft Word, Excel, and Outlook.
LANGUAGE SKILLS: English Language Ability. Strong oral and written communication skills
required. Japanese Language is a plus.
MATHEMATICAL SKILLS: Very high mathematical and computational ability. Able to quickly grasp
the scientific principals behind very complex machinery and learn the operation of this machinery. Ability
to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to
deal with several abstract and concrete variables. Able to quickly ascertain and resolve equipment
problems at customer sites.
Customer Support Engineer, Dicer/Back Grinder
General Job Description, continued.
2
REASONING ABILITY: Excellent analytical ability and strong capability to make sound judgments.
Able to define problems, collect data, establish facts and draw valid conclusions.
CERTIFICATES, LICENSES, REGISTRATIONS: Training Certificates for Dicer/Back Grinder
and/or other equipment is a plus.
PHYSICAL DEMANDS: Ability to lift up to fifty pounds, unassisted. Must be able to push, pull, or
move heavy machinery or equipment with or without assistance. The physical demands described here are
representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
WORK ENVIRONMENT: Manufacturing/plant work environment. The work environment
characteristics described here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
